Maintenance Program

What we offer is more than just software upgrades. With our maintenance program we offer you the confidence in knowing that you will receive premium technical assistance in a timely manner, discounts on software purchases and access to extra modules and options.

Annual Maintenance

12d Model has an annual maintenance fee equal to fifteen percent (15%) of the purchase price of the software.

Clients on annual maintenance receive:

• Free upgrades and updates to any new versions and subversions released whilst on annual maintenance
• Additional modules and options
• Free attendance at the 12d Model Upgrade seminars
• Access to the 12d Forums
• Access to bug fixes posted on the 12d website and 12d Forums
• Discounts on additional modules and licences
• Dongle replacement for a nominal fee.

Additional benefits include:

Most of the 12d Model maintenance money goes to the continuous development of the 12d Model software and so licences on maintenance have access to additional modules and options as part of the maintenance program. For details on the additional modules and options for 12d Model 15 licences on maintenance, see 12d Model 15 Additional Modules and Options for Licences on Maintenance

Upgrades Only

For customers not on maintenance, the upgrade fee is equal to the amount of maintenance not paid. Hence there is no cost advantage to not being on maintenance.