Technical Support

Have you tried the 12d Forum prior to contacting our support team?

Thousands of users have access to the forum, posting many useful solutions. This is a great first option for any queries you may have.

Click Here to access our forum.

If you are a Maintenance customer please have your dongle number ready.

With our Maintenance Program you get priority support from our international team of experts.

We will queue your request based on service level priorities. All of our Maintenance customers get priority service.

Bug Enhancement Requests can be submitted to our support team.

If you are unsure as to whether or not you are an Maintenance customer, simply have your dongle number ready when calling us and our technical support staff will let you know.

To contact your closest support team by email or phone, please navigate to your preferred region in the menu located to the left of this text.