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Technical Support

Have you tried the 12d Forum prior to contacting our support team?

Thousands of users have access to the forum, posting many useful solutions. This is a great first option for any queries you may have.

Click Here to access our forum.

If you are a Maintenance customer please have your dongle number ready.

With our Maintenance Program you get priority support from our international team of experts.

We will queue your request based on service level priorities. All of our Maintenance customers get priority service.

Bug Enhancement Requests can be submitted to our support team.

If you are unsure as to whether or not you are an Maintenance customer, simply have your dongle number ready when calling us and our technical support staff will let you know.

To contact your closest support team by email or phone, please navigate to your preferred region in the menu located to the left of this text.

12d Australia New Zealand Fiji Malaysia Japan Asia United Kingdom & Europe Middle East Africa United States Canada South America


NSW, ACT, and SA
EXDS Support
Email: support@exds.com.au
Web: www.exds.com.au
Aus: Tel (02) 9453 9449
Int: Tel +61 2 9453 9449

12d Support
Email: support@12d.com
Phone (07) 3040 7880
Phone (03) 9005 7626
Phone (08) 9467 2672


South East Asia
Soon Teh
Email: soon.teh@12d.com

Voyage Technologies
Rajinder Kumar
Ph. +91 8285198080

NZ & South Pacific

Lane Irwin
Email: lane@12d.co.nz
at 12d NZ Limited in New Zealand

PO Box 47094
Trentham 5143

Ph: +64 4 528 2885
Fax: +64 4 528 2886

Please email support questions to support@12d.co.nz

UK,Ireland,Europe,Middle East & Africa

12d UK Ltd
Email: support@12d.co.uk

USA, Canada & South America

12d Support
Email: support@12d.com